SHIPPING & RETURNS

Bloom and Glo Co ("we" and "us") is the operator of (https://www.bloomandglo.com.au)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back ordered item or if you would prefer for us
to process a refund.

2. SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. RETURNS

All returned items must be in new and unused condition, with all original tags and labels attached. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

RETURN PROCESS
To return an item, please email customer service at bloomandglo.co@gmail.com to obtain a Return Merchandise Authorization (RMA) number.

After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Please note, you will be responsible for all return shipping charges.

We strongly recommend that you use a track-able method to mail your return.​

EXCEPTIONS    
The following items cannot be returned:
 Used products with change of mind   

For defective or damaged products, please contact us at bloomandglo.co@gmail.com to arrange a refund or exchange.
 
**Please Note - Sale items are FINAL SALE and cannot be returned**

3. REFUNDS

After receiving your return and inspecting the condition of your item,
we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

We will notify you by email when your return has been processed.

4.DELIVERY TERMS

PLEASE NOTE THAT DUE TO COVID-19 DELIVERY TIMES MAY EXCEED THE NORMAL EXPECTANCY, WE WILL TRY OUR BEST TO GET YOUR PRODUCTS TO YOU ASAP. WE APPRECIATE YOUR PATIENCE DURING THIS UNCERTAIN TIME WE ARE ALL FACING.

4.1 Transit Time Domestically
Generally, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally
Generally, internationally shipments are in transit for 10 - 30 days. This
varies greatly depending on the courier you have selected. 

4.3 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

4.4 Delivery Methods
There are products in our store that are shipped domestically and also internationally. 

*Again, due to the COVD lockdown, and logistic impacts globally, the shipping times are a little longer than we used to expect. Please be patient with us and if there is a product you need urgently we suggest buying something in a physical store to ensure you have it for a specified date. 

5. TRACKING

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. DAMAGED PARCELS

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service.

6.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

7. DUTIES & TAXES

7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and we
encourage you to be aware of these potential costs before placing an order with
us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to skin artisan at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
refunded.

8. PARCEL DAMAGED - PROCESS

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9. CUSTOMER SERVICE

For all customer service enquirers, please submit a detailed enquiry email to
bloomandglo.co@gmail.com